Here’s a Refund and Returns Policy draft for Rain Corporation (Bangladesh). Since you’re selling products locally, I’ve written it in a way that balances Bangladeshi consumer expectations with international best practices. You can customize product categories (e.g., cosmetics, apparel, electronics) depending on your offerings.

Refund and Returns Policy – Rain Corporation

Effective Date: [Insert Date]

At Rain Corporation, we value our customers and want you to be fully satisfied with your purchase. This Refund and Returns Policy explains how we handle returns, exchanges, and refunds for products purchased from raincorporationbd.com.

1. Eligibility for Returns

You may request a return or exchange if:

  • The product is defective, damaged, or incorrect upon delivery.

  • The product is unused, unopened, and in its original packaging.

  • The request is made within 7 days of receiving the product.

❌ Products not eligible for return/refund include:

  • Items damaged due to misuse or negligence after delivery.

  • Products that have been used, opened, or tampered with.

  • Personal care, cosmetics, and hygiene products (for health & safety reasons).

  • Discounted or clearance items (unless defective).

2. Refund Process

  • Refunds will be issued only after we inspect and verify the returned product.

  • Refunds are processed to your original payment method (e.g., bank transfer, mobile banking, card payment) within 7–10 business days after approval.

  • In case of Cash on Delivery (COD), we will request your preferred method (e.g., bKash/Nagad/Bank) for refund transfer.

3. Exchange Policy

  • If you received the wrong size, color, or product, we will exchange it at no additional cost.

  • Exchanges are subject to product availability. If unavailable, a refund will be issued.

4. Return Shipping

  • If the error is on our side (defective, wrong product, damaged on delivery), we will cover return shipping costs.

  • If you are returning for personal reasons (change of mind, ordering wrong size/color), you will be responsible for return shipping charges.

5. How to Request a Return/Refund

To request a return or refund, please contact our support team with the following details:

  • Order number

  • Reason for return/refund

  • Photo/video evidence (if defective/damaged)

📩 Email: [Insert contact email]
📞 Phone/WhatsApp: [Insert phone number]

Our customer service team will respond within 24–48 hours with instructions.

6. Special Notes

  • We recommend recording an unboxing video when receiving your order as proof in case of damage or missing items.

  • Rain Corporation reserves the right to reject return/refund requests that do not comply with this policy.

✅ This policy ensures fairness for both our customers and our company while building trust and transparency.